Return Policy: General Products (excluding live plants)
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling). Call us at 1-888-684-8377 to arrange a return shipping label.
Items must be returned to Eastern Leaf, 4789 Cheyenne Way, Chino, CA, USA. Please include your packing slip with the return. Shipping and handling fees are non-refundable.
Returns Policy - Live Plants:
We take pride in our live plants. Our plants are hand picked from our nursery for form and shape. Before shipment, each plant is freshly watered and fertilized to ensure its health upon arrival.
Damaged Items and Plants
If an item you receive is damaged, missing, or defective, please notify us WITHIN 7 DAYS OF RECEIPT . If we have made an error, we will correct it immediately and pay for any shipping charges incurred. Call us between 9am and 5pm Pacific Standard Time or send an email to support@easternleaf.com to arrange the return or replacement of a defective item. Items must be returned to us to qualify for a refund or exchange.
Due to the nature of many of our plant products, please understand that we cannot be responsible for extreme weather nor for the health of a plant once it is out of our care.
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling). Call us at 1-888-684-8377 to arrange a return shipping label.
Items must be returned to Eastern Leaf, 4789 Cheyenne Way, Chino, CA, USA. Please include your packing slip with the return. Shipping and handling fees are non-refundable.
Returns Policy - Live Plants:
We take pride in our live plants. Our plants are hand picked from our nursery for form and shape. Before shipment, each plant is freshly watered and fertilized to ensure its health upon arrival.
Damaged Items and Plants
If an item you receive is damaged, missing, or defective, please notify us WITHIN 7 DAYS OF RECEIPT . If we have made an error, we will correct it immediately and pay for any shipping charges incurred. Call us between 9am and 5pm Pacific Standard Time or send an email to support@easternleaf.com to arrange the return or replacement of a defective item. Items must be returned to us to qualify for a refund or exchange.
Due to the nature of many of our plant products, please understand that we cannot be responsible for extreme weather nor for the health of a plant once it is out of our care.